OUR 52 WASH GUARANTEE
HOW DOES IT WORK?
We want you to feel confident making your purchase from us. We provide a 52 Wash Guarantee which is triggered by either 52 washes or 12 months from the date of purchase. If your item has any structural damage before 52 washes or 12 months, we'll replace them for just the cost of shipping.
Full details can be found HERE.
WHAT ARE THE EXCEPTIONS
The guarantee excludes damage caused by neglect or abuse, by intentional damage, color fade, pilling, stains of any kind, and deliberate attempts to damage the product.
Applies to any product purchased, does not apply to any product provided as a replacement.
Send us an email at support@krakatoaunderwear.com with the subject "52 Wash Guarantee Claim". Please be sure to include photos of the damage. We will be in touch shortly after.
You can read more on the 52 Week Wash Limited Product Guarantee pageHERE.
INTRO PAIRS AND COUPON CODES
INTRO PAIR TERMS
Intro pairs have officially been phased out as of April 5, 2024.
Intro Pair Orders are offered to first time purchasers only. 1 Intro Pair per person/per household. Not eligible to be purchased with gift cards or combined with coupon codes. Store reserves the right to cancel any orders in accordance with these terms or at its sole discretion.
ALL INTRO PACK ORDERS ARE FINAL. NO RETURNS, NO EXCHANGES.
COUPON CODES
Coupon codes may not be used retroactively or applied to orders already created.
Mistakes happen, please save your coupon code for your next order.
If you are having issues with your code, please copy and paste the code, as most errors happen because of typos.
If you still need help just fill out the form at the top of this page.
RETURNS, EXCHANGES AND REFUNDS
RETURNS
If you change your mind just after a purchase, please get in touch as soon as possible and we'll try to stop the shipment.
If you would like to exchange for another color, style or size, please fill out the form on the top of this page or go Click Here and we will help you process a return.
All items returned must be in their original unused condition, unopened and unworn. No exceptions.
Intro pairs have been phased out as of April 5, 2024.
ALL INTRO PAIR ORDERS ARE FINAL. NO RETURNS. NO EXCHANGES.
EXCHANGES
WE ARE UNABLE TO EXCHANGE PRODUCTS THAT HAVE BEEN WORN.
IF YOU PURCHASED AT FULL PRICE WE WILL WORK WITH YOU TO ENSURE YOU FIRST PAIR FITS WELL.
WE WILL NOT BE ABLE TO PROVIDE A REPLACEMENT PAIR FOR FREE, YOU WILL BE RESPONSIBLE FOR REPLACEMENT FEES AT THE SOLE DISCRETION OF THE COMPANY.
For all unworn products that you are looking to exchange, please return them via the form above and reorder, we will process your refund once we receive and verify the product has not been worn.
REFUNDS
If you have issues with your Krakatoa Underwear, please contact us and we will work with you to find a perfect fit.
If you still are not satisfied, please contact us within 30 days of your purchase to arrange a return. Please note, buyer shall be responsible for all associated shipping costs for all refunds. As soon as the unwanted product arrives at our offices, we will issue your refund immediately.
WE ARE UNABLE TO PROVIDE REFUNDS FOR ANY ITEMS THAT HAVE BEEN WORN.
Please fill out the form at the top of this page, on our Krakatoa Express Support.
Intro pairs have officially been phased out as of April 5, 2024.
ALL INTRO PAIR ORDERS ARE FINAL. NO RETURNS. NO EXCHANGES.
RETURN EXCEPTIONS
WE ARE UNABLE TO PROVIDE REFUNDS FOR ANY ITEMS THAT HAVE BEEN WORN.
IF AN ITEM HAS BEEN WORN, WE WILL NOT ACCEPT IT AS A RETURN.
WHEN CAN I EXPECT MY REFUND?
If you are not satisfied with your Krakatoa, just return the pair to us and your refund will be issued when we receive the return.
We process all refunds on Wednesdays and Fridays.
Please use the form at the top of this page to start the process.
WE CAN ONLY PROVIDE REFUNDS FOR UNWORN ITEMS, IF AN ITEM HAS BEEN WORN OR APPEARS TO HAVE BEEN WORN WE WILL NOT BE ABLE TO PROCESS A REFUND.
SHIPPING
TURNAROUND
All orders are usually shipped within 2 to 3 days from purchase, Monday - Friday 8AM - 4PM, PST.
CARRIERS
ORDER TRACKING
SHIPPING RATES
HAVE ANOTHER QUESTION?
Have questions? Just want to chat?
Give us a shout and tell us what you like and what you don't about Krakatoa.
If you have requests for colors or sizes, features and all, we are here for you.
Email: support@krakatoaunderwear.com
Phone: +1 (802) 331-0977
For fastest service please use our Express Service on top of the page.
EVERY ADVENTURE STARTS WITH KRAKATOA
LINKS
- Returns and Refunds
- Discount and Coupon Codes
- About Us
- Where is Krakatoa Made?
- Contact Us
- Wanna Collab?
- What's Krakatoa?
- Privacy Policy
- Terms & Conditions
CHECK US OUT!
CARRIERS
We ship orders via The United States Postal Service and UPS.
ORDER TRACKING
After your package is shipped, we will send you an email with the tracking information.
SHIPPING RATES
If it applies, the rate charged for the shipping of your order is based on the weight of your products, and your location. The cost of shipping will be displayed prior to completion of the purchase. If you're in the United States all orders over $75 qualify for free shipping. For Canada and most international orders the cost is around $15 US Dollars for International Shipping.
HAVE ANOTHER QUESTION?
Have questions? Just want to chat?
Give us a shout and tell us what you like and what you don't about Krakatoa.
If you have requests for colors or sizes, features and all, we are here for you.
Email: support@krakatoaunderwear.com